From time to time you may find that either you or, someone you do business with is having difficulty in receiving the various notifications sent from your PerfectShare account. Here are a few factors affecting emails and how you can improve your customer or vendors email experience.
Usage of HTML messages to allow for text formatting, multiple columns, images, and brand recognition is growing in popularity and is widely supported by most email client software. Most spam is also HTML formatted and thus differentiating between requested email and spam HTML messages can be difficult.
You will find our mail makes very sprse use of use of images. We avoid creating messages that are entirely images. Our policy is to use images sparingly, if at all. PerfectShare tries to strike a balance between text, images, and content. This helps prevent mails being misidentified as spam. Less image content helps avoid your mail being caught in spam filters.
File and folder names are part of the notifications PerfectShare sends to you and your users. Believe or not, these file names can effect whether or not your email registers a false positive for spam on receiving email servers. Many spam filters see a non-english file name like DPM001952638±±SECTIONS±FOR±SIM±25JUL06±BLF and assume it's an attempt to obfuscate words with extra characters or odd spelling. Please keep in mind that file and folder names are an additional factor affecting deliverability.
If a recipient has an address hosted by one of the many free email providers, such as Hotmail, Gmail, AOL, or Yahoo, there may be increased risk in your mail being misidentified as spam. However, if you follow the two steps outlined below, you may have more success with your email. At the very least, make sure the recipient has added your PerfectShare email address to their contacts.
If you or, one of your business partners is having difficulty receiving your PerfectShare mail, try the following.
1) Add the dataxsecure.com and host.perfectshare.net domains to the corpoate whitelist. The first is your mail domain. The latter is your mail server.
2) Add your sending address to Outlook or any other address book in use. Your sending email address is the first part of your site URL. For instance, if your company website is http://ABCWidgets.dataxsecure.com, your sending address is abcwidgets@dataxsecure.com. Sometimes mail may also be sent from securemail@dataxsecure.com
Rest assured we are constantly monitoring the PerfectShare IP's, Reverse DNS, blacklists, sender ID and, SPF records to insure compliance with the latest standards affecting mail deliverability. However, by following the two simple steps outlined above you will find your deliverability to be dramatically improved.
